Frequently Asked Qutestions
What payment options do I have?
With so many different ways of payment methods in today’s world, it could be overwhelming. However, we keep it simple by accepting all major credit cards (VISA, MasterCard, American Express, and Discover), cash and checks in advance.
What are your rental rates based on?
All rates quoted are based on a 24-hour rental period per item; however, we allow extra time for the customer to pick-up/drop off. We prefer to deliver the day before your event and pick up the day after. If that is not possible, other arrangements can be made. Any rental equipment kept for longer than specified will be charged according to our price schedule.
How do I reservice my rentals?
To reserve your rentals, we will require either a $50 deposit or 10% of the order total. (whichever is greater) Please remember, orders that are placed online are not reserved until the deposit has been processed.
Do you guys deliver, and if so, what is the rate?
Yes, we do delivery! Our delivery rates are based on the location of your event. Our delivery costs start at $75 and increase the further the event is from Ventura County. We try to deliver all rentals the day before your event and pick them up the following morning.
What happens if an item is damaged, broken or lost?
We understand that at times an event can become too fun and result in damaged, broken, or even lost items. If this were to happen, one of our event specialists will review options with you to find a solution. However, you are responsible for replacing or paying for the cost of the product.
Are you guys available to set up and take down our rentals?
Yes, definitely! We know that setting up an event can be a lot of work, and we are more than happy to handle it for you. Please reach out to one of our event specialists and they will review different options for you. (805)380-7733
What other services do you guys offer?
We are so much more than just a rental company! We also offer DJ and MC services for weddings and large events, Photobooths, and event planning. Please reach out to one of your event specialists for more information! (805)380-7733
What if plans change or items need to be canacled?
We realize that things happen and guest counts and plans my changer during the planning process. That’s why we give you up to a week before your event to cancel or modify your order. However, once a deposit is made, we can not return it. If the order must be canceled less than a week before the event the following pricing will be applied:
4-5 days: 25% of the event must be paid
3 days: 50% of the event must be paid
2 days: 75% of the event must be paid
1 day: 100% of the event must be paid.
Please keep in mind that the following services/rentals do not apply: Tents, DJ services, Photobooths, Dance Floors. Please contact one of our event specialists if you must cancel one of these services.